Screen Printing FAQs
How many items do I need to order?
You can order one or as many as you need. No set limit.
For orders that are under 15, we use Direct to garment printing. All orders 15 or more are screen printed, unless the design is very detailed and then we use Direct to garment also. We will discuss this with you when ordering.
What is Direct to Garment Printing?
Direct to garment printing, also known as DTG printing is a process of printing on textiles and garments using specialized or modified inkjet technology. DTG is a relatively new fabric printing method that prints an image directly on a garment and offers more flexibility than screen printing in terms of color variations and produces exceptional prints.
How is the price of orders determined?
The price of your orders is based on three factors. First, the type of garment or item you wish to have printed. Second, the number of colors in the design that you wish to have printed. And third, the quantity that is ordered. The larger the quantity you order, the less you will pay. For more savings, try using fewer colors in your design, we can still make it look great!
What type of artwork can I send? What if I don’t have artwork?
If you don’t have artwork, No Worries. Our professional design team will work closely with you to come up with the perfect design for your project, at no cost to you. We do not charge for artwork, saving you money.
If you already have artwork, you can e-mail it to us once you receive your confirmation e-mail. Just hit replyto the confirmation e-mail and attach your artwork. Someone from our design team will contact you as soon as it is received.
Do you keep our artwork on file?
Yes, we keep your artwork on file to make re-ordering simple and convenient.
Use of Trademarks?
If we use artwork that you have provided us with to imprint on your product, you are warranting that you have unrestricted rights and authority to use and distribute this artwork.
Will I see a proof before my order starts production?
Yes, unless this is a repeat order, we never start production until we have complete approval from you in regards to the finished artwork.
Do you charge for set up fee?
No, set up fees are free with each order.
How fast will I receive my order?
All orders are guaranteed to be shipped within 7 – 10 business days once artwork is approved. The number of days for delivery depends on the shipping method you choose. You can choose which shipping option you prefer when placing order. Delivery time and shipping prices may vary for Alaska and Hawaii, please contact us directly for pricing.
Do you ship Internationally?
We ship to the United States and Canada.
Can I split my order to ship to different locations?
Yes, that’s not a problem. Just let our customer care representative know where you would like to have your order shipped.
What type of payment do you accept?
We accept all major credit cards. We also accept Certified Checks and Money Orders. For these two forms of payment, we would not start working on your project until payment is received. Once received, one of our customer service representatives would contact you to start working on your project. You can get the total price with shipping costs that you would owe by going through the check out process and just not hitting the submit order button or you can give us a call and we would be happy to help you with that.
Do you charge for sales tax?
Yes, we are mandated to collect sales tax. If your business or organization is exempt from paying sales tax, please make sure to get us a copy of your resale certificate or tax exempt form.
Can I cancel my order?
Yes, you can cancel your order up until the day you approve the artwork and printing has started. Once printing has started, orders cannot be cancelled.
What kind of guarantee do you offer on your products?
At Sunset Graphics & Decals, you are very important to us. If for some reason you are not satisfied with the finished product once it arrives, because of a defect with the order or if the design is not as promised, please give us a call and we will re-print your order or give you a full refund. We will even pay to have the damaged product shipped back to us.
What do you do with customer information?
Our customer’s privacy is very important to us. We NEVER sell or share any customer information with a third party. All information provided is only used for business purposes with Sunset Graphics & Decals.
Why should I order from you?
We offer amazing customer service from start to finish
- No set up fees, this is a huge savings
- No hidden fees for artwork. Artwork is absolutely free
- 100 % Satisfaction Guarantee
- Fast Shipping
- We are a family owned company that will work personally with you to make sure that everything goes smoothly from the time you place the order, until the time it is delivered to your door.